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Registered Nurse-Phone Triage GI/Endo
Overview Job Title: Registered Nurse- Phone Triage GI/ENDO Department: Preoperative Services / Gastrointestinal Procedures Reports To: Manager of Clinical Operations Key Responsibilities Patient Assessment & TriageCollect relevant symptom and history information via structured dialogue.Apply protocols to decide urgency and level of care needed (ER, urgent care, home management, or follow-up).Phone Encounter ManagementManage high call volumes--up to 20-40 calls daily depending on setting. Maintain a structured call including opening, listening, analyzing, advising, and closing phases for
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